- Phone: (800) 985-9495
- Email: email@example.com
- Hours: Mon-Fri 8-7 EST
We offer free shipping to your address on everything we sell! That amounts to a savings of 10%-50% off of most other dealers!
We use a variety of national companies such as UPS and FedEx to ship to our customers. However, due to the size and weight of some of our orders, shipments are often handled via common carrier. In such an instance, customers will need to be home to sign for the delivery. Carriers will call ahead to arrange delivery.
It is important to note that all duties, taxes, and brokerage fees for items requiring LTL (less-than-truck-load) shipments will be included in the quote. Quotes for small parcel deliveries such as UPS and FedEx will only include shipping charges; taxes, duties and brokerage fees are not included and you will be responsible for these fees at the time of delivery.
Standard Delivery includes bringing the furniture to your home address. It does not include inside or outside placement or removing the packaging. We do offer "Threshold" delivery service at an additional charge; please contact our helpful Customer Service Experts for more information.
Our free shipping offer applies only to the Lower 48 States. We are happy to ship to Hawaii, Alaska, and Canada; please contact our helpful Customer Service Experts to receive a quote. We cannot ship to PO Boxes. Non-standard shipping surcharges will apply to isolated service areas such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.
Are you interested in shipping items outside of the United States?
We can accommodate your needs. Please follow the steps below.
- Contact a freight forwarder of your choice in the Continental United States.
- Place your order online or call (800) 985-9495. Insert the freight forwarder shipping information into the "ship to" address on the order form.
- Your order will ship free of charge to your freight forwarder. We will provide you tracking information.
- **IMPORTANT** We highly recommend that your freight forwarder carefully inspects all items in your order once they have arrived. We cannot be responsible for your items once the shipper has signed that they have received your order in good condition.
- Your items will now ship via your freight forwarder to your final destination.
You can estimate the Delivery Time to your home by viewing the "Ships Within" information listed with every product. This refers to the time you place your order to the time it ships. The total delivery time for your order is calculated from the time your order is placed until the time you receive it. The diagram below shows how the Total Delivery Time is broken down into pre-ship processing time and shipping time.
Processing Time is the time it takes from when you submit your order to when the product leaves the Factory. The "Ships Within" time frame listed with each of our products on the website applies to this time frame. For example, if you order a product the reads "Ships Within: 2 Weeks", this means that the product typically leaves the factory within two weeks. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and, in some cases, custom build the product.
Shipping Time is measured from when your order leaves the Factory to when it arrives at your address. Actual shipping time can vary between 2-5 business days. Contact our helpful Customer Service Experts at (800) 991-3034 for more information.
Did your shipment arrive damaged or defective?
Please report damaged or defective merchandise to us immediately by e-mail or phone. Photos of the items and the packaging would be greatly appreciated and will speed up our resolution process.
We strongly recommend at the time of delivery, if you notice any cartons that look dented, crushed, or just not right, OPEN them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item (only), and contact us as soon as possible for instructions.